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ABOUT US
Brand lntroduction
NEWSOUL is a brand focusing on portable displays, dedicated to providing customers with high-quality and cost-effective display products. NEWSOUL portable displays adopt cutting-edge optical technology to deliver outstanding visual effects with wider viewing angles and brighter colors. It also boasts advantages like portability, easy installation, and convenience for carrying, meeting the requirements of different scenarios, making it one of the best choices for business people.
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OUR PRODUCT
01/03
FAQ

All questions

Will brightness settings be saved when the monitor is completely disconnected and then reconnected again or do you have to set them every time it is p

Hi Eric, thanks for contacting us! As this monitor is 2k with 500 nits brightness, please add an extra power supply for the monitor, in that way you can save the brightness. My phone is HUAWEI MATE 30 PRO, its battery is very big and can save brightness settings via only one usb c to usb c cable. Hope you can understand. Please feel free to contact us via support@newsoul.store if you have any more questions.

is this a 7" or 15" monitor? The description says 15.6 but the screen size is listed as 7"? Which is it?

Hello, it's a 15.6" monitor. The system has not been changed, please forgive me.

Is it possible to use this as a Windows Monitor?

Yes, it is possible to use this as a Windows Monitor.

can this bt powered via microusb to use inside a PC for monitoring temp, clocks etc?

I have it running off micro usb putting out 5 volts, if that helps.

The 3 pdf files one this listing are corrupt. can you repost them or send me the 3 files please. the user guide, application guide and user manual

Hi Customer, we are really sorry for that! Please kindly contact us via support@newsoul.store, and we will send the files to you.

Audio was working through builtin speakers, but after adjusting the volume, it crackled and then no more audio. this is via hdmi on rpi4b. any ideas?

I did not have that problem. Been playing YouTube videos on mine. Check your HDMI cable, I have notice some are not made very well.

will this screen time out if my OS is left to never sleep? I ordered another screen that is turning off after 15 minutes

Hi, thanks for you contact. The monitor has only display functions. Generally, after connecting your computer, if your computer has been working, the monitor will also be working. It is recommended that you RESET the monitor in the OSD menu. If the problem still cannot be solved, please contact our email (support@newsoul.store). At your service anytime.

Do you sell a protective case for the 7" touchscreen

Hi Todd, sorry we do not have protective case for the 7" touchscreen, we have larger 10.1 inch protective case, if you need please contact us via support@newsoul.store

Does anyone make a rack mount kit for this display?

I have not found one yet but just started to CAD one out that I can 3D print. Check Thingiverse to see if anyone has made one.

Audio out?

Hi Edward, thanks for contacting us! The monitor has an 3.5mm headphone port and 2 speakers. Please feel free to contact us via support@newsoul.store if you have any more questions.

can i use drawing stylus pen for this monitor?

Depends on the stylus... It is a Touchscreen but not all stylus are tuned to screen sensor. You'll need to experiment. Stylus needs to mimick electrical properties of fingers. Samsung stylus are Samsung specific. Generic spongy flanged tips may work due to capacitive coupling properties that closely resemble human skin elec properties

Using the monitor with a desktop pc running windows 11. the touch function does not work. what do i need to do?

Hi Mstock, thanks for contacting us! Please kindly use the touch cable connect the monitor to your PC directly, in that way the touch function will work. Please feel free to contact us via support@newsoul.store if you still have problems.

Does this work with DeX, specifically the touch interface?

This is not a touch screen monitor

does it support pressure level sensing stylus pen? please help.. if it does, which pen is compatibie?

The monitor is capative touch screen. The pen is electronic conductive. So the pressure level sensing stylus pen doesn't work.

I want to mount this in my car dashboard what are the temperature ranges for this?

Don’t do it unless you plan to remove it out. It is a screen that will get warm over time and in direct sun you will probably eventually damage it.

What is the environment temperature rating for this product?

Hello, thanks for your question. Generally, operating temperature of the monitor is: 0 ~ 50 °C; the storage temperature is: -20 ~ 60 °C. If you have any other questions, you also can contact us by email (support@newsoul.store).

Matte (anti-glare) or glossy (glare) screen?

Hello, thanks for your question. The touchscreen portable monitor 15.6" is glossy screen. Adjust the color temperature to 6500 in the OSD menu, and the screen can be anti-glare. If you have any questions, you also can contact us by email (support@newsoul.store).

What cable is required to power this monitor from a usb-c?

Hello, thanks for your question. Sorry, you cannot use the computer's USB C port to power the monitor. The 15.6" touch monitor does not have a USB A/C port. But we have specially equipped it with an AC/DC power adapter. If you lose or damage the power adapter, please contact our by email (support@newsoul.store), and send your order number, then we will send you a replacement.

Does this screen have a glass screen? Does anyone know the hardness of the screen?

Hi Mark, thanks for contacting us! Yes, there have a glass screen, and the hardness of the screen is 6H. Please feel free to contact us via support@newsoul.store if there have any more questions with our products or service.

Was this supposed to come with a stand? I am having serious difficult using the touchscreen without the monitor falling over.

Mine came with a back cover that can be used but if you push too hard will fall so I purchased a separate tablet stand so that it doesn't fall down and cost less than $20.

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What Our Customers Say?
double10s
First, the display monitor and accessories were well packaged and made of high quality.It was very easy to connect this monitor to my laptop and configure it to be extended or duplicate. Just connect the provided HDMI or USB cable, power cord, and you’re done.There’s wall mounting bracket hardware that allows you to easily attach the display to the wall and remove it for on the go!The display quality is excellent. Sharp contrast, bright colors, and no flicker observed.I’m not a gamer but this display should work fine with gaming devices.Overall great display for portability - at home or on the move with a laptop.
Erock
I'm a big fan of portable monitors, they are great for traveling or camping, I also use them with my mini PC to maintain a small footprint. This monitor is very light at about 4 lbs and has a very vibrant screen. It comes with a case/stand that attaches magnetically, USB power supply and cable along with hdmi cables.One nice feature is it has VESA screw holes on the back so you can mount it on a stand, just be aware as it's very light so you have to use a monitor stand that doesn't have a minimum weight limit as many are spring loaded.The case doubles as a stand and has 2 indents to hold the monitor at different angles. One thing that isn't very obvious is you can press the volume rocker on the side to enter the setup menu where there is a load of settings you can tweak if you desire. I set mine to Vivid mode to get more vibrant colors, there is also a gaming and movie mode.I hooked it up to my Switch and the games display very nicely, the sound isn't too bad as well, you can't expect big sound from the small built-in speakers. I would recommend pairing a Bluetooth speaker or headphones anyway to get much better sound.When you are done the monitor quickly packs up and is easily transportable. Would be a great complement as a 2nd screen to a laptop or even a desktop PC. I'll most likely use it to play games and watch movies on the go. I would definitely recommend this monitor as it combines a great lightweight display at an affordable price.
Cust101
I bought this monitor to go with my Raspberry Pi. You need a fully functioning screen to go with this card-deck sized computer. The monitor is HDMI-res and comes with a full array of cables. I particularly like the USB to USB-C cable for power. You need to find a power source, it feeds off USB power from your computer. Another appendage is the HDMI cable (mini HDMI on the monitor side) to full HDMI for the computer side. Monitor comes with a really cool wire-frame monitor stand that can position the screen at various angles. Handy to carry along. I'd rate this a buy.
Moe
It is a very good monitor.... I am very happy that I got it. The resolution is FHD. It is working perfectly with my Windows laptop. It came with a charger, two USB C cables, and HDMI cable. I just plugged the power cable and the HDMI cable in and monitor is working with no issues. Its HDMI port is a regular size. It has a micro USB port and it has power button, and two volume buttons. I am happy with this 17 inch monitor. Highly recommend.
pebbles2000
On 6/15/22, I purchased this monitor as a 2nd screen for my MacBook Air. The screen was good for about 3 weeks, then I noticed a hairline crack, even though I didn't drop the screen. The crack got bigger over time; and ended up extending across the entire screen. I wrote a review about it; and immediately a rep from Newsoul contacted me and offered a replacement screen. I accepted and received the replacement screen around 7/30/22. Unfortunately almost immediately the screen started flashing lights. I tried different cables, but the flashing lights didn't disappear. Then less than 2 weeks after I receive the replacement, my screen went dark for no reason every 2-5 minutes. I would need to unplug/plug cable; or jiggle the screen to try to revive the screen. But the frequency and length of screen going dark is increasing, so most likely I don't expect the screen will last much longer.So in conclusion, although customer service is very responsive and helpful, I would not recommend this product due to quality issues.
Farrell Farahbod
Works great for me. It's a big monitor, and it supports all of the common inputs: USB-C, HDMI and Mini-DP. It also supports a VESA mount for when you don't need it to be portable.
Laura T
I wanted to have a smaller work station at my dining room table so I can easily pack it up at the end of the day, so I bought this portable monitor, along with a keyboard and mouse and and stands for my monitor and laptop - all from Amazon.I don’t consider myself tech savvy, and I got it all out of the boxes and set up with my HP Elitebook in about 10-15 minutes. The monitor alone took a couple minutes. So easy.The monitor, is thin, light, great size and has a nice carrying case for travel. The color resolution is not the best, but good enough for my purposes. Speakers are nice if you need them.
Mario C.
portable, durable, and good!
Shirley Shirl
I really like this monitor! It is the same size as my laptop and can easily fit together into my backpack. I like the fact it comes with a protector that can also serve as a stand. I typically use 3 monitors in the office. And I was able to use it as a 3rd screen when working from home. Customer service is great! Great follow up and quick response. They seem to want to ensure that the purchaser is happy with the product.
C Salassa
I received my item very promptly and it was everything I hoped it would be. I liked that they provided several cables for multiple connection methods. I did not have to buy anything else. It came with a monitor user manual that was easy to understand. I love the touchscreen capability. The monitor was super thin, lightweight and I love it. It has a a volume control and a plug for headphones. It came with a stand that can be adjusted to many angles. The sleeve is beautiful but I haven't figured out how to fold it so I won't need the stand provided. I figure something out when I forget the stand at home. I would buy this item again and I am very happy with my purchase. My colleagues were impressed with the sleek professional look during our presentations.
Santiago Vallejo
I was not expecting to get a response when the power block failed about 3 months after the purchase, but they responded fast and sent to me a new one. Very good service
jie yao
For the value and what it offers, I think it is pretty good. The build quality is very good. If you are looking for a simple monitor that you can connect to your laptop for work or school, this one is the one you should choose.
Stephanie Efrosman
Very happy with the product and customer service. The monitor is great for someone who works on-the-go such as myself! I did have an issue within the first few weeks of receiving the monitor (the screen cracked), however, the customer service was amazing and they immediately shipped me a replacement monitor. Very happy with the quick response!
Dave
I work an office job that requires travel from time to time and I always found it to be very hard to be productive without my home 34 inch ultra wide monitor. While this is not quite as big, it’s the best thing I could ask for when I travel. It is compact, the feel of it is premium, it is light and packs away unnoticeable in my backpack. Being able to display and power the monitor using a single usb-c cable is great—I bought a mini 3 inch usb-c to usb-c cable connector which leaves virtually no cable tangling in your workspace. The brightness is far brighter than I had with other portable screens and the i enjoyed the breath of the other settings too (including a blue light reducer!) I also enjoy the screen cover—since it’s magnetically attached to the back of the monitor, you can move it up or down to reposition the monitor an additional 20-40 degrees. Lastly, the pen hole is surprisingly handy—I had my doubts that a single pen would be able to hold up the monitor, but it works like a charm!
Nivek
I have purchased numerous monitors for my custom arcade machine, never quite happy but limited in size to 19 inches or less. Then I purchased this on a whim, and it is literally a game changer! Virtually the same viewable area as the 19 inch it replaced, but WOW the picture is great, refresh is great, and viewing angle is excellent in ALL directions. Build quality and packaging seem well beyond the price. Only negative is that it is a little dim, and colors are slightly muted. I am sure with some adjustment I could fix a bit, but frankly on balance the picture out of the box is really great and I am just leaving it alone.
JKirk
Pros:perfect size for portability without being to small.Comes with cords to connect several different types of devicesSeems pretty tough.Cons:Needs more selection of port types this only has 2 usb c and one mini hd slot (needs some older connection ports as well like hdmi and maybe usb 3.0. This change Would make it where I don’t have to change out my cord arsenal, or buy another adapter, just to use the thing.Screen cover/protector/case is pointless. And the instructions on how to use it are poorly written.Update: after a little further testing of this product I found it to have exceptional sound quality and it even has a built in kickstand for horizontal orientation. Furthermore, it also includes a cable adapter from hdmi to mini hd.Overall, great device and I would recommend it to a friend.
Clint
The customer service for this company is top notch, I had an issue and they made a huge difference, I would recommend this company if you have any issues!
Anil
This monitor is amazing. Just what i needed for my extended work from home situation. I like the portability of the monitor, so, I can move this around the house when I work in different spots. Customer service is amazing. I had an issue with previous monitor (could have been damaged during delivery), the CS took care of the replacement right away without hassle.
ALAN S
It worked great the first few times I used it. The screen looked great and the touch feature was accurate. The last time I was using it I went to adjust the stand on the back. I was adjusting it to portrait and rotating the stand when a menu popped up on the screen. I think it said HDMI, USB-C and USB. Next thing I know the screen went blue and said No Signal. That's all I get now. I've tried pressing the one button and playing with the jog wheel with no way to recreate the menu. My computer still recognizes it as plugged in and shows it as an additional monitor, I just can't actually use it. The only web site I find is an unfinished WordPress theme, so no actual tech support. I now have a very expensive brick.
Erock
I'm a big fan of portable monitors, they are great for traveling or camping, I also use them with my mini PC to maintain a small footprint. This monitor is very light at about 4 lbs and has a very vibrant screen. It comes with a case/stand that attaches magnetically, USB power supply and cable along with hdmi cables.One nice feature is it has VESA screw holes on the back so you can mount it on a stand, just be aware as it's very light so you have to use a monitor stand that doesn't have a minimum weight limit as many are spring loaded.The case doubles as a stand and has 2 indents to hold the monitor at different angles. One thing that isn't very obvious is you can press the volume rocker on the side to enter the setup menu where there is a load of settings you can tweak if you desire. I set mine to Vivid mode to get more vibrant colors, there is also a gaming and movie mode.I hooked it up to my Switch and the games display very nicely, the sound isn't too bad as well, you can't expect big sound from the small built-in speakers. I would recommend pairing a Bluetooth speaker or headphones anyway to get much better sound.When you are done the monitor quickly packs up and is easily transportable. Would be a great complement as a 2nd screen to a laptop or even a desktop PC. I'll most likely use it to play games and watch movies on the go. I would definitely recommend this monitor as it combines a great lightweight display at an affordable price.
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