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Brand lntroduction
NEWSOUL is a brand focusing on portable displays, dedicated to providing customers with high-quality and cost-effective display products. NEWSOUL portable displays adopt cutting-edge optical technology to deliver outstanding visual effects with wider viewing angles and brighter colors. It also boasts advantages like portability, easy installation, and convenience for carrying, meeting the requirements of different scenarios, making it one of the best choices for business people.
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OUR PRODUCT
01/03
FAQ

All questions

Will brightness settings be saved when the monitor is completely disconnected and then reconnected again or do you have to set them every time it is p

Hi Eric, thanks for contacting us! As this monitor is 2k with 500 nits brightness, please add an extra power supply for the monitor, in that way you can save the brightness. My phone is HUAWEI MATE 30 PRO, its battery is very big and can save brightness settings via only one usb c to usb c cable. Hope you can understand. Please feel free to contact us via support@newsoul.store if you have any more questions.

Using the monitor with a desktop pc running windows 11. the touch function does not work. what do i need to do?

Hi Mstock, thanks for contacting us! Please kindly use the touch cable connect the monitor to your PC directly, in that way the touch function will work. Please feel free to contact us via support@newsoul.store if you still have problems.

How do you activate the on-screen display (osd)!? manual says short press of power button & swipe down with 2 fingers in right corner. not for me!

Don't remember where I found the instructions but... Turn on the monitor first (hold power button a few seconds) Then hold the [Brightness +] for a few seconds for the main OSD menu. Volume + for input menu You'll have to wait for the volume+- display indicator to disappear before trying to open the OSD.

Audio was working through builtin speakers, but after adjusting the volume, it crackled and then no more audio. this is via hdmi on rpi4b. any ideas?

I did not have that problem. Been playing YouTube videos on mine. Check your HDMI cable, I have notice some are not made very well.

Audio out?

Hi Edward, thanks for contacting us! The monitor has an 3.5mm headphone port and 2 speakers. Please feel free to contact us via support@newsoul.store if you have any more questions.

Can it be used with Samsung Dex?

Hi Matthew Liechty, thanks for contacting us! Yes, of course.

Is it Mac iOS touchscreen compatible -?....

Hi Jonathan, thanks for contacting us! Yes, it is compatible if you IOS not the latest model. please feel free to contact us via support@newsoul.store, if there have any questions with the monitor.

What is the color deph bit rate. 8-bit or 32-bit?

Prime

Do they have a larger version?

Check with manufacturer.

The instructions do not explain how to use the monitor as a power bank. How is this done?

From the Amazon Description: [Built-in 10800mAh Rechargeable Battery] Built-in10800mah (3.7V) large-capacity battery not only for up to 6 hours of self-powered display when connected to HDMI devices, but also can be used as power bank to reverse charge mobile phones when connected via type c. (NOTE: The monitor usually take 3 hour to be full charged)

does it support pressure level sensing stylus pen? please help.. if it does, which pen is compatibie?

The monitor is capative touch screen. The pen is electronic conductive. So the pressure level sensing stylus pen doesn't work.

can this bt powered via microusb to use inside a PC for monitoring temp, clocks etc?

I have it running off micro usb putting out 5 volts, if that helps.

can i use drawing stylus pen for this monitor? i

The monitor is capative touch screen. If the drawing stylus pen is electronic conductive, then it does work. Or it doesn't work.

Matte (anti-glare) or glossy (glare) screen?

Hello, thanks for your question. The touchscreen portable monitor 15.6" is glossy screen. Adjust the color temperature to 6500 in the OSD menu, and the screen can be anti-glare. If you have any questions, you also can contact us by email (support@newsoul.store).

Where can I find tiny human models like this to make my product look bigger?

smile.amazon.com and just search for "tiny human models"

Can you use touch screen with hdmi connection or only usb c ?

Hi Jonathan, thanks for contacting us! Yes, you can use ouch screen with hdmi connection, just add our original usb a to c cable on the type C port of the monitor to your device. Please feel free to contact us via support@newsoul.store if you have any questions.

How bright is the screen? How many nits?

Hi RS, thanks for contacting us! The monitor is 300 nits brightness.

Does it work with Raspberry pi 400 ?

I would imagine it would work just fine...don't have a Pi 400, but the ports should work on any computer.

Does this work with DeX, specifically the touch interface?

This is not a touch screen monitor

How do you activate the touch function? And yes the usb is plugged into the 5+

Except plugging in 5V power source, you have to plug in an extra USB cable to get the touch functioning.

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What Our Customers Say?
Duchess
This monitor was exactly what I was looking for. I love the 2560x1600 resolution. Color is good and audio is okay. Customer service is great! I had a few questions and they were able to respond in a timely manner. The monitor also comes with a magnetic case that is also a stand. I use this primarily as a second screen to my laptop but I did try to connect to my mobile devices and it works also. It’s got all the connections I need and I don’t have to connect it to an external power supply.
shibintv@tamu
Most of the time I skip the review part. But this one definitely deserves one.Customer Support - SuperStars :)Best part is customer support. The Iphone connector was not supported. I sent an email to customer support. They responded in minutes and helped me in an unexpected way. They sent me the suitable connector information and refund for the purchase as well. That was a once in a lifetime experience for me. Kudos you guys.Product Review ( After two weeks usage)Display clarity: It works charm as an extended laptop and phone display.Connectivity: Connection is smooth and fast. I didn’t face any glitch or connection delay.Sound: Sound is not too high. But it’s very clear and satisfying for a portable display.Handling and setup : It’s very lightweight and the holding pad is perfect.Final conclusion: Buy it :)
Marleen Smith
The monitor works very well. I initially could not connect it via the USB-C ports. Their customer service was outstanding and determined that my computer was not Thunderbolt 3 compatible, which it needs to be to utilize the USB-C port. However, I am connecting it via HDMI and the monitor works perfectly. It is light weight, portable, has good color, and the smart case is very nice. I am extremely satisfied with this purchase and recommend it as a great portable monitor.
Roland
I bought another product the Orion switch up for my Nintendo switch that thing was a disaster. This however is perfect charges my switch while I play has battery built in cam with wires and a case big screen. It's actually portable. Love it
Alvin Calderon
This has been a boon for my article and website reading. I use this monitor for reading PDFs and websites while I use my notebook screen for typing notes. The touchscreen is a bonus.
Marcello
I find that with these portable monitors it's mostly about finding one that meets enough of your criteria at a decent enough price and honestly this one does it for me. The Resolution / Aspect Ratio is really nice. Apple and all the other big laptop companies are going 16/10 for a reason. Resolution at this size is also great. You really don't need the power drain of 4K at this size and it just adds extra cost. If I was to pick something about it I didn't like, the HDR performance is kind of mediocre and I don't believe i saw a VESA certification anyway but for the price I don't really think that's an issue, at least it has it. Also the colors are a bit warm so you might need to tweak that yourself but that's doable. It's a great all rounder for the price.
Logan Hund
The monitor is honestly kind of a steal considering the quality. It does everything it advertises but at a relatively fair price. One slight issue I had was its compatibility with 3rd party vesa monitor arm, but the customer service was really quick and efficient and resolved the issue in the end. Highly recommend.
Rory Hudson
This is the second NewSoul monitor I have purchased. The first is still going strong after 2 years of pretty frequent use. Would purchase again.
Rozo A.
I ordered this monitor to have an additional screen while trading. This monitor is perfect, even if I'm not trading if I'm communicating with the team I can watch movies without having to pause to respond.The audio is amazing as well as the picture quality. The screen is light weight with a durable case. Be mindful to hold the screen properly.If you're looking for an affordable and high quality monitor I truly recommend this one.Reached out to the company for a few questions and there was no hesitation in answering my questions
Marcello
I find that with these portable monitors it's mostly about finding one that meets enough of your criteria at a decent enough price and honestly this one does it for me. The Resolution / Aspect Ratio is really nice. Apple and all the other big laptop companies are going 16/10 for a reason. Resolution at this size is also great. You really don't need the power drain of 4K at this size and it just adds extra cost. If I was to pick something about it I didn't like, the HDR performance is kind of mediocre and I don't believe i saw a VESA certification anyway but for the price I don't really think that's an issue, at least it has it. Also the colors are a bit warm so you might need to tweak that yourself but that's doable. It's a great all rounder for the price.
Vanessa T.
This has really helped my workflow! Not too big & good quality. Used as a second & travel monitor for my MacBook. Love it!
Brian
Very portable, stand does not take up too much desk space (important as a consultant in packed conference rooms), crisp display.
DMReese
Best laptop extra monitor I have found at a decent price. The colors and brightness of this display are excellent. Setup was a breeze, completely up and running in 10 minutes. Lots of menu options and straight forward connections that make setup and use a easy task. I took this with me to work off site at Starbucks and had more comments then I expected. I probably helped sell a few of these just in this one visit. The pictures do not do it justice, my iphone camera is great but the ambient light was a struggle to get a true quality picture.
Paul Antill
I'm pairing this with my Microsoft Surface Book 2 15in for work and productivity on the go and office. While at 13in it's smaller than my laptop screen, my preference was for a compact screen that was more portable and lighter.What surprised me most was how thin and easy to pair it was. It essentially looks and feels like an android tablet. You get everything you need out of the box to ensure you can pair it to most devices extremely simply. Pairing it was as simple as connecting the USB C to USB wire from the monitor to my laptop. I didn't need to use the charger provided at all. No additional setup or software was needed. I tweaked the color and brightness a bit from the settings on the monitor itself to more closely match the laptop, but aside from that, it was good.I wanted a touch monitor as it paired well with my touch screen experience I was already used to. It's great to be able to pinch to zoom and scroll with gestures. The folio/tent cover allows you to get your preferred viewing angle while also being a screen protector when not in use.
Matthew Liechty
This monitor is incredible value. I was a bit skeptical that it could have all the features it has for such a low price. But when I received it everything worked as expected. I use a Macbook Air 2020 M1 for work. I frequently travel and have to work from various locations. Because the screen on my Macboook is small, I thought a portable screen would be perfect to extend my screen real estate while working away from my home office. I love the 2k resolution because it creates more screen space for me to work on. On my Mac I did have to adjust the resolution (Displays -> Scaled) and select the toggle that's called something like, "Show all resolutions". Once I pressed that I was able to select the 2k resolution. With 2k, everything is pretty small (such as text), but it's easy to zoom in and adjust the windows / scale to the right size. Although apparently it's recommended to use the power cable separately while extending your screen, I was able to use the included USB-C to USB-C cable to power and display from my Macbook. Of course it drains your Macbook battery faster, but if your Macbook is plugged in, you should be able to simply connect the monitor into the laptop and not the wall. I'm not an expert or anything so I don't know if there are any downsides to this approach for things battery longevity, etc. But so far it's worked well for me.I also bought this screen to use to watch videos from my phone while traveling. I have a Samsung Galaxy S20 FE. Initially I attempted to connect my phone and it didn't work. My device just acted like it was charging the monitor or being charged by the monitor. It didn't recognize the display. I contacted support and received a response within a day. I was recommended a cable that they promised to reimburse me for. I ordered it (HDMI to USB-C video cable) and with it, my phone recognized the monitor as a display but the monitor was still blank. After some troubleshooting, I found out the problem was with my phone, not the monitor. My phone's USB-C port is damaged so it only communicates power not video. I plugged my younger Brother's Galaxy S20 into the monitor and it worked immediately with both cables (the included USB-C to USB-C and the separately ordered HDMI to USB-C). I told this to support and they still offered to pay for the ordered cable. Today they reimbursed me as promised. I've never had customer service this good.Just a couple things on how the monitor works with a phone plugged in. First, if you have a phone similar to mine, you definitely have to plug the monitor into the wall as well. My brother's phone's power output definitely was not powerful enough to power the monitor. Even if it did, I'm sure the phone would be drained very quickly. Much to my surprise, my brother's Samsung phone got the full 2k resolution on the monitor when mirroring the phone (Galaxy S20). Amazing how powerful phones are nowadays. Another thing I was originally concerned about was whether the display would work with protected content, aka HDCP. If the monitor and cable do not support HDCP, you cannot watch most Netflix, Hulu, etc. shows when mirroring or extending. I tested this and using the included USB-C to USB-C and the later provided USB-C to HDMI video cable, I was able to view protected content on the display, so I assume it supports HDCP. Amazing!A quick note on other features. As other reviews have said, the speakers are not very good quality. But that's not at all what I bought it for. My Macbook's speakers are good and it's easy to connect headphones to the sources device. So I didn't care that they didn't sound good. Also, some have complained about the magnetic foldable case/mount. It's true that the magnet isn't super strong, but it mainly stays mounted fine on a stable surface. No problems for me here.Essentially, the monitor does what I wanted to do, and very gracefully. Very happy with my purchase and unbeatable value for the price. I'm looking forward to using this during travel.
Easily Pleased Individual
Update:So, after reading my review below, Uperfect contacted me about my experience with the product. By this time, I had returned both the original and the replacement monitors.They offered a replacement monitor of a different model, and I accepted it. Honestly this monitor is not perfect either, but it's better than the 17" display, and I am genuinely impressed with the lenghts this company is willing to go for customer satisfaction.I'm giving five stars for an excellent company who will stand by their product, and no stars for the actual product. My original review regarding the product is below:The colors are terrible. I thought I had a bad unit at first, got a replacement shipped in and the second monitor was identically terrible. The product quality is consistent. Consistently bad.In my attached picture, this monitor is on the top right corner. Notice that the color red looks way more yellow than it should. It's not just red that's affected either: Blue looks like light blue, while green is also more pale and yellow than it should be. With an advertised 100% sRGB color rating, this is not good.That said, if you're willing to overlook the screen, everything else is pretty good.
Rey Lozano
I am so happy with this monitor. It was easy to set up. Super sleek so it can fit in my camera/video bag. The big plus factor is that it came with a protective case.
Verne
I got this to make my mini PC portable. I like that it has full size HDMI, the option of using usb-c for both power and signal instead (when using the correct port, though I probably won't use it that way). The cover lays flat for protection and slimness for transport, and folds up into a stand for use. I also like the option to connect my phone with OTG, but need some cables for that. Working good.
Francis
Solid 1080p IPS panel for traveling. It gets decently bright but I wouldn't recommendusing in direct sunlight. For the actual display quality, colors are as vivid as you'd expect of an IPS panel, definitely a step up from some gaming laptops, but definitely a bit lacking compared to panels used in the higher end laptops. I currently use it as a second monitor for Discord and Youtube and so far it's holding up. Not much to say about build quality as I've only had this for a week, but if you travel quite often or are looking for decent portable display, this one does the job.
Erika Saxton
I used this once. It’s stopped working not even two weeks after buying it. Incredibly disappointed.
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